Contact Us
We are always keen to hear from viewers of STV, the STV Player (our programmes on-demand service) and website users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. See "Your Personal Information" below. Here's how you can get in touch:
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STV switchboard
- Telephone: 0141 300 3000 Please note, all calls to this number are recorded.
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STV Enquiries:
(Open 10am - 2pm Monday - Friday)- Telephone: 0141 300 3704
- E-mail: enquiries@stv.tv (For more details on this, see General Enquiries and Complaints below
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Or write to us at:
STV Enquiries, STV Central Limited, STV, Pacific Quay, Glasgow, G51 1PQ
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Footage and Clip Sales
STV's extensive library has a wide range of archive and contemporary video material. If you are interested in buying footage, or clip sales from any STV programme, please visit the Footage Sales website : http://www.stvfootagesales.tv/ -
News
If you have a story which you think would be useful for our newsteams, please contact them directly:
- STV News
- Tel: 0141 300 3360
- Email: stvnews@stv.tv
You can attach pictures and video to your e-mails and you can also text us with pictures and video:
- Text: 81441
Text cost 25p, plus your standard network charges. Further Terms and Conditions apply
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- Edinburgh and East
- 0131 200 8013
- Email: stvnews@stv.tv
- Aberdeen and North
- Tel: 01224 848842
- Email: stvnews@stv.tv
- Dundee and Tayside
- Tel: 01382 591000
- Email: stvnews@stv.tv
- For online news content, contact:
- Tel: 0141 300 3070
- Email: stvnews@stv.tv
- For the STV Player, contact:
- Enquiries
- Tel: 0141 300 3704
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Email:
enquiries@stv.tv
To book competitions please contact Robert Dawson Scott: (Engagement)
- Tel: 0141 300 3542
- Email: robert.dawsonscott@stv.tv
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- If you are having difficulty entering any of our competitions, please contact
For press enquiries (media professionals only)
enquiries@stv.tv
STV Enquiries
STV
Pacific Quay
Glasgow
G51 1PQ
Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
Monday – Friday
10am – 2pm
Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.
- If you are having difficulty entering any of our competitions, please contact
- Katie Martin Tel: 0141 300 3109
- Email: katie.martin@stv.tv
- Anna Hendry Tel: 0141 300 3830
- Email: anna.hendry@stv.tv
- Corporate communications
- Katie Martin(Communications Executive)
- Tel: 0141 300 3109
- Email: katie.martin@stv.tv
For advertising and air-time sales, please contact the relevant area representative:
- STV North
- Craig Lawson
- Tel: 01224 848810
- Email: craig.lawson@stv.tv
- STV Central
- Angela Wylie
- Tel: 0141 300 3601
- Email: angela.wylie@stv.tv
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For STV studio tour information
- Tours
- Tel: 0141 300 3109
- Email: tours@stv.tv
For career opportunities, contact:
- The Recruitment Team
- Tel: 0141 300 3061
- Email: hr@stv.tv
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General enquiries and complaints:
Here at STV we have a team dedicated to helping you with anything you wish to know about STV, please do not hesitate to get in touch with us with any questions you may have around our programming, website and services.
We can be contacted by phone, email and letter.
We always endeavour to provide the highest of customer service; however we are aware that with all our services at STV, we may not always get it right. We welcome feedback of any kind therefore if you have a complaint to make about anything STV related please get in touch so we can resolve it.
Complaints
How you can complain
You can make a complaint about STV programming, websites or services by contacting STV Enquiries. See “Contact Us” above.
What we’ll do
Our aim is to solve any problem to your complete satisfaction, and our enquiries team will try to do this as quickly as possible, or within 10 working days. Please note that if the complaint is complex it may take a little longer to resolve. If the complaint is of the complex nature we’ll try to keep you regularly updated on its progress.
If you’re still not happy, complaints can be directed to the relevant regulators as follows:
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Broadcasting and on demand services are regulated by: | Advertisements are regulated by: |
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Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA |
ASA Advertising Standards Authority Mid City Place 71 High Holborn London WC1V 6QT |
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Premium Rate Services are regulated by: | Personal Data: |
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Phone Paid Service Authority 25th Floor, 40 Bank Street, London E14 5NR |
Information Commissioner's Office Wycliffe House Water Lane Wilmslow, Cheshire SK9 5AF |
Alternative Formats:
This document is available in alternative formats such as Braille, large print and Audio CD. If you require any of these alternative formats please ask when requesting the document and we will arrange to send a copy to you.