Contact Us

Contact Us

We are always keen to hear from  viewers  of STV, the STV Player (our programmes on-demand service) and web-site users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. Here's how you can get in touch:

• STV switchboard

  Telephone: 0141 300 3000

• STV Enquiries:

  (Open 10am - 2pm Monday - Friday)

  Telephone: 0141 300 3704

  E-mail: enquiries@stv.tv (For more details on this, see General Enquiries and Complaints below

• Or write to us at:

  STV Enquiries, STV, Pacific Quay, Glasgow, G51 1PQ

• Footage and Clip Sales

  STV's extensive library has a wide range of archive and contemporary video material. If you are interested in buying footage, or clip sales from any STV programme, please visit the Footage Sales website : http://www.stvfootagesales.tv/

• News

  If you have a story which you think would be useful for our newsteams, please contact them directly:

  STV News (Fraser Wilson)

  Tel: 0141 300 3293

  Email: stvnews@stv.tv

  You can attach pictures and video to your e-mails and you can also text us with pictures and video:

  Text: 81441

  Text cost 25p, plus your standard network charges. Further Terms and Conditions apply

• Edinburgh and East

  0131 200 8013

  Email: stvnews@stv.tv

  Aberdeen and North

  Tel: 01224 848842

  Email: stvnews@stv.tv

  Dundee and Tayside

  Tel: 01382 591000

  Email: stvnews@stv.tv

  For online news content, contact:

  Tel: 0141 300 3070

  Email: stvnews@stv.tv

  For the STV Player, contact:

  Enquiries

  Tel: 0141 300 3704

  Email:
  enquiries@stv.tv

  To book competitions please contact Karley Duffy: (Promotions)

  Tel: 0141 300 3485

  Email: karley.duffy@stv.tv

  If you are having difficulty entering any of our competitions, please contact
  enquiries@stv.tv
  
  STV Enquiries
  STV
  Pacific Quay
  Glasgow
  G51 1PQ
  
  Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
  Monday – Friday
  10am – 2pm
  
  Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.
  
  

  For press enquiries (media professionals only)

  Ellen Drummond (maternity cover for Eleanor Marshall)

  Tel: 0141 300 3341

  Email: ellen.drummond@stv.tv

  Corporate communications

  Katie Martin(Communications Executive)

  Tel: 0141 300 3109

  Email: katie.martin@stv.tv

  For advertising and air-time sales, please contact the relevant area representative:

  STV North

  Craig Lawson

  Tel:  01224 848810

  Email: craig.lawson@stv.tv

  STV Central

  Angela Wylie

  Tel: 0141 300 3601

  Email: angela.wylie@stv.tv

• For STV studio tour information

  Tours

  Tel:  0141 300 3109

  Email: tours@stv.tv

  For career opportunities, contact:

  The Recruitment Team

  Tel: 0141 300 3061

  Email: hr@stv.tv

• General enquiries and complaints:

  Here at STV we have a team dedicated to helping you with anything you wish to know about STV, please do not hesitate to get in touch with us with any questions you may have around our programming, website and services.
  We can be contacted by phone, email and letter.
  
  0141 300 3704
  enquiries@stv.tv
  
  STV Enquiries
  STV
  Pacific Quay
  Glasgow
  G51 1PQ
  
  Our enquiries team are happy to help and can be contacted by telephone within the following times:
  Monday – Friday
  10am – 2pm
  
  Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.
  
  We always endeavour to provide the highest of customer service; however we are aware that with all our services at STV, we may not always get it right. We welcome feedback of any kind therefore if you have a complaint to make about anything STV related please get in touch so we can resolve it.
  
  Complaints
  Our complaints code lets you know:
  
  -    how you can complain
  -    what we’ll do  
  -    what you can do if you’re still not happy
  
  How you can complain
  You can make a complaint about STV programming, websites or services through the following channels:
  
  
  Email
  This way, you won’t have to write or post a letter to us, and we can handle your complaint sooner. Please email: enquiries@stv.tv
  
  Phone
  Our phone line is manned Monday – Friday during the following hours:
  10am – 2pm
   
  
  If you are calling outwith these hours please leave us a message with your contact details and the nature of your enquiry and we will get back to you as soon as we can.
  
  If you aren’t able to complain yourself, you can ask someone to register a complaint and act on your behalf.
  
  Letter
  It takes longer to reply by letter. However, if you prefer to write, please send your letter to the address below.
  
  STV Enquiries
  STV
  Pacific Quay
  Glasgow
  G51 1PQ
  
  
  What we’ll do
  Our aim is to solve any problem to your complete satisfaction, and our enquiries team will try to do this as quickly as possible, or within 10 working days. Please note that if the complaint is complex it may take a little longer to resolve.  If the complaint is of the complex nature we’ll try to keep you regularly updated on its progress.
  
  If you’re still not happy….
   

Broadcasting services are regulated by:	Advertisements are regulated by:
Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA	ASA Advertising Standards Authority Mid City Place 71 High Holborn London WC1V 6QT

Premium Rate Services are regulated by:	Television on-demand services are regulated by:
Phonepay Plus Industry Support and Policy Team, Clove Building 4 Maguire Street London SE1 2NQ

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