Contact Us

Contact Us

We are always keen to hear from  viewers  of STV, the STV Player (our programmes on-demand service) and web-site users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. Here's how you can get in touch:

  • STV switchboard

    Telephone: 0141 300 3000

  • STV Enquiries:

    (Open 10am - 2pm Monday - Friday)
    Telephone: 0141 300 3704
    E-mail: enquiries@stv.tv (For more details on this, see General Enquiries and Complaints below

  • Or write to us at:

    STV Enquiries, STV Central Limited, STV,  Pacific Quay, Glasgow, G51 1PQ

  • Footage and Clip Sales

    STV's extensive library has a wide range of archive and contemporary video material. If you are interested in buying footage, or clip sales from any STV programme, please visit the Footage Sales website : http://www.stvfootagesales.tv/

  • News

    If you have a story which you think would be useful for our newsteams, please contact them directly:

    STV News
    Tel: 0141 300 3293
    Email: stvnews@stv.tv

    You can attach pictures and video to your e-mails and you can also text us with pictures and video:

    Text: 81441

    Text cost 25p, plus your standard network charges. Further Terms and Conditions apply

  • Edinburgh and East
    0131 200 8013
    Email: stvnews@stv.tv
    Aberdeen and North
    Tel: 01224 848842
    Email: stvnews@stv.tv
    Dundee and Tayside
    Tel: 01382 591000
    Email: stvnews@stv.tv
    For online news content, contact:
    Tel: 0141 300 3070
    Email: stvnews@stv.tv
    For the STV Player, contact:
    Enquiries
    Tel: 0141 300 3704
    Email:
    enquiries@stv.tv
    To book competitions please contact Robert Dawson Scott: (Engagement)
    Tel: 0141 300 3542
    Email: robert.dawsonscott@stv.tv
  • If you are having difficulty entering any of our competitions, please contact
    enquiries@stv.tv

    STV Enquiries
    STV
    Pacific Quay
    Glasgow
    G51 1PQ

    Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
    Monday – Friday
    10am – 2pm

    Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.

    • For press enquiries (media professionals only)
    Ellen Drummond (maternity cover for Eleanor Marshall)
    Tel: 0141 300 3341
    Email: ellen.drummond@stv.tv
    Corporate communications
    Katie Martin(Communications Executive)
    Tel: 0141 300 3109
    Email: katie.martin@stv.tv

    For advertising and air-time sales, please contact the relevant area representative:

    STV North
    Craig Lawson
    Tel:  01224 848810
    Email: craig.lawson@stv.tv
    STV Central
    Angela Wylie
    Tel: 0141 300 3601
    Email: angela.wylie@stv.tv

  • For STV studio tour information

    Tours
    Tel:  0141 300 3109
    Email: tours@stv.tv

    For career opportunities, contact:

    The Recruitment Team
    Tel: 0141 300 3061
    Email: hr@stv.tv

  • General enquiries and complaints:

    Here at STV we have a team dedicated to helping you with anything you wish to know about STV, please do not hesitate to get in touch with us with any questions you may have around our programming, website and services.
    We can be contacted by phone, email and letter.

    We always endeavour to provide the highest of customer service; however we are aware that with all our services at STV, we may not always get it right. We welcome feedback of any kind therefore if you have a complaint to make about anything STV related please get in touch so we can resolve it.

    Complaints


    How you can complain
    You can make a complaint about STV programming, websites or services by contacting STV Enquiries. See “Contact Us” above.


    What we’ll do
    Our aim is to solve any problem to your complete satisfaction, and our enquiries team will try to do this as quickly as possible, or within 10 working days. Please note that if the complaint is complex it may take a little longer to resolve.  If the complaint is of the complex nature we’ll try to keep you regularly updated on its progress.

    If you’re still not happy, complaints can be directed to the relevant regulators as follows:
     

Broadcasting services are regulated by: Advertisements are regulated by:
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA		 ASA
Advertising Standards Authority
Mid City Place
71 High Holborn
London
WC1V 6QT

Premium Rate Services are regulated by: Personal Data:
Phone Paid Service Authority
25th Floor, 40 Bank Street,
London
E14 5NR
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF

Alternative Formats:
This document is available in alternative formats such as Braille, large print and Audio CD.  If you require any of these alternative formats please ask when requesting the document and we will arrange to send a copy to you.

Your Personal Information:

When you contact STV Enquiries your personal information is processed by STV Central Limited (the data controller). We will only process your information as required for the sole purpose of investigating and responding to your enquiry and/or complaint. We keep a copy of the information you provide to us and our response to you for up-to two (2) years. STV Enquiries also handle complaints and enquiries on behalf of, and share enquiry/complaint information with, the following STV data controllers, namely: STV Channel 3 (Central and North), STV2 (Glasgow, Edinburgh, Aberdeen, Ayr, Dundee), and STV Productions. Our legal basis for processing your information is our legitimate interests to manage enquiries and complaints and for full details about how we process personal information and your rights in relation to the information we hold about you please read our Privacy Policy.