Contact Us
We are always keen to hear from viewers of STV, the STV Player (our programmes on-demand service) and website users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. See "Your Personal Information" below.
Here's how you can get in touch:
STV switchboard
- Telephone: 0141 300 3000 Please note, all calls to this number are recorded.
Footage and Clip Sales
STV's extensive library has a wide range of archive and contemporary video material. If you are interested in buying footage, or clip sales from any STV programme, please visit the Footage Sales website :
http://www.stvfootagesales.tv/
News
If you have a story which you think would be useful for our newsteams, please contact them directly:
- STV News
- Tel: 0141 300 3360
- Email: stvnews@stv.tv
You can attach pictures and video to your e-mails and you can also text us with pictures and video:
- Text: 81441
Text cost 25p, plus your standard network charges. Further Terms and Conditions apply
- Edinburgh and East
- 0131 200 8000
- Email: stvnews@stv.tv
- Aberdeen and North
- Tel: 01224 848848
- Email: stvnews@stv.tv
- Dundee and Tayside
- Tel: 01382 591000
- Email: stvnews@stv.tv
- For online news content, contact:
- Tel: 0141 300 3070
- Email: stvnews@stv.tv
- For the STV Player, contact:
- Enquiries
- Tel: 0141 300 3704
-
Email:
enquiries@stv.tv -
- If you are having difficulty entering any of our competitions, please contact
For press enquiries (media professionals only)
enquiries@stv.tv
STV Enquiries
STV
Pacific Quay
Glasgow
G51 1PQ
Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
Monday – Friday
10am – 2pm
Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.
- If you are having difficulty entering any of our competitions, please contact
- Katie Martin Tel: 0141 300 3109
- Email: katie.martin@stv.tv
- Corporate communications
- Katie Martin(Communications Executive)
- Tel: 0141 300 3109
- Email: katie.martin@stv.tv
For advertising and air-time sales, please contact the relevant area representative:
- STV North
- Tel: 01224 848823
- Email: commercial@stv.tv
- STV Central
- Tel: 0141 300 3333
- Email: commercial@stv.tv
For STV studio tour information
- Tours
- Tel: 0141 300 3109
- Email: tours@stv.tv
For career opportunities, contact:
- The Recruitment Team
- Tel: 0141 300 3061
- Email: hr@stv.tv
General enquiries and complaints:
Here at STV we have a team dedicated to helping you with any questions or comments you may have about STV programmes broadcast on TV, or on demand or our online content and services (“STV services”).
We can be contacted by:
Email: enquiries@stv.tv
Phone: 0141 300 3704 (Open 10am - 2pm Monday to Friday)
Mail: STV Enquiries, Pacific Quay, Glasgow, G51 1PQ
Complaints
We always endeavour to provide the highest of customer service; however we are aware that we may not always get it right. Your feedback is important to us. If you are dissatisfied and wish to make a complaint about any STV services, contact our Enquiries Team, stating “Formal Complaint” in your message. Please provide as much information as you can to help us conduct a thorough investigation and resolve the matter with you. We aim to deal with and resolve complaints quickly to our mutual satisfaction and our internal complaint handling procedure is set out below.
Stage 1. Acknowledgement
We will aim to acknowledge all complaints within 5 business days from the date we receive a complaint (“date of receipt”). If we receive a complaint outside standard business hours, we will note the date of receipt as the next business day.
Stage 2. Initial Response
We will aim to complete our investigations and send a response to resolve the majority of complaints within 10 business days from the date of receipt. If we’re unable to complete our investigations within that period of time, we will send a further holding letter which will include details about our progress, an explanation as to why it’s taking us a little bit longer than usual, and when we expect to be able to send a response.
Ultimately, we will do our best to reach a mutually agreeable resolution within 20 business days.
Stage 3. Final Response
We understand that on rare occasions we may be unable to reach an agreement to resolve a complaint in the first instance. If we are unable to resolve a complaint and you remain dissatisfied, your complaint will be passed to a Senior Executive for review. Following this second review, a full and final response will be sent to you in an attempt to find a mutually agreeable solution to any outstanding matters and to conclude our internal complaint handling procedures.
STV Services are regulated by the following regulators who independently assess consumer complaints should you remain dissatisfied and decide to pursue the matter further:
Ofcom (Broadcast and On-Demand services): https://www.ofcom.org.uk/home
Advertising Standards Authority (Advertisements): https://www.asa.org.uk/
Phone Paid Service Authority (Premium Rate Telephone and Text Services): https://psauthority.org.uk/
Information Commissioners Office (Processing Personal Data): https://ico.org.uk/
