Contact Us

We are always keen to hear from  viewers  of STV, the STV Player (our programmes on-demand service) and web-site users. Please get in touch if you have any comments, suggestions or complaints about our programmes or commercials. Here's how you can get in touch:

  • STV switchboard

    Telephone: 0141 300 3000
  • STV Enquiries:

    (Open 10am - 2pm Monday - Friday)
    Telephone: 0141 300 3704
    E-mail: enquiries@stv.tv (For more details on this, see General Enquiries and Complaints below
  • Or write to us at:

    STV Enquiries, STV, Pacific Quay, Glasgow, G51 1PQ

  • Footage sales / enquiries:

    STV's extensive library has a wide range of historical and contemporary video material. If you are interested in buying footage or clip sales from STV programmes,  please email Francesca Scott on  footagesales@stv.tv
  • News

    If you have a story which you think would be useful for our newsteams, please contact them directly:

    STV news (Jill Mowat)
    Tel: 0141 300 3672
    Email: stvnews@stv.tv

    You can attach pictures and video to your e-mails and you can also text us with pictures and video:

    Text: 81441

    Text cost 25p, plus your standard network charges. Further Terms and Conditions apply

    If you have video to send us, though, we would much prefer you to upload it at our video site where the quality will be much better.

  • Edinburgh and East (Suzi Mair)
    0131 200 8013
    Email: suzi.mair@stv.tv
    Aberdeen and North (David McKeith)
    Tel: 01224 848842
    Email: stvnews@stv.tv
    Dundee and Tayside (Craig Millar)
    01382 591000
    Email: craig.millar@stv.tv
    For online news content, contact:
    Matt Roper
    Tel: 0141 300 3054
    Email: matt.roper@stv.tv
    For the STV Player, contact:
    Helen Alexander
    Tel: 0141 300 3296
    Email: helen.alexander@stv.tv
    To book competitions please contact Karley Duffy: (Promotions)
    Tel: 0141 300 3485
    Email: karley.duffy@stv.tv
  • If you are having difficulty entering any of our competitions, please contact
    enquiries@stv.tv


    STV Enquiries
    STV
    Pacific Quay
    Glasgow
    G51 1PQ

    Our enquiries team are happy to help and can be contacted by telephone on 0141 300 3704 within the following times:
    Monday – Friday
    10am – 2pm

    Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.

  • For press enquiries (media professionals only)
    Eleanor Marshall
    Tel: 0141 300 3670
    Email: eleanor.marshall@stv.tv
    Corporate communications
    Katie Martin(Communications Executive)
    Tel: 0141 300 3109
    Email: katie.martin@stv.tv

    For advertising and air-time sales, please contact the relevant area representative:

    STV North
    Craig Lawson
    Tel:  01224 848828
    Email: craig.lawson@stv.tv
    STV Central
    Pam Richardson
    Tel: 0141 300 3086
    Email: pamela.richardson@stv.tv
  • For STV studio tour information

    Tours
    Tel:  0141 300 3109
    Email: tours@stv.tv

    For career opportunities, contact:

    The Recruitment Team
    Tel: 0141 300 3061
    Email: tvhr@stv.tv
  • General enquiries and complaints:

    Here at STV we have a team dedicated to helping you with anything you wish to know about STV, please do not hesitate to get in touch with us with any questions you may have around our programming, website and services.
    We can be contacted by phone, email and letter.

    0141 300 3704
    enquiries@stv.tv


    STV Enquiries
    STV
    Pacific Quay
    Glasgow
    G51 1PQ

    Our enquiries team are happy to help and can be contacted by telephone within the following times:
    Monday – Friday
    10am – 2pm

    Out with these hours please either leave a message with your details or drop us an email at the aforementioned address.

    We always endeavour to provide the highest of customer service; however we are aware that with all our services at STV, we may not always get it right. We welcome feedback of any kind therefore if you have a complaint to make about anything STV related please get in touch so we can resolve it.

    Complaints
    Our complaints code lets you know:

    -    how you can complain
    -    what we’ll do  
    -    what you can do if you’re still not happy

    How you can complain
    You can make a complaint about STV programming, websites or services through the following channels:


    Email
    This way, you won’t have to write or post a letter to us, and we can handle your complaint sooner. Please email: enquiries@stv.tv

    Phone
    Our phone line is manned Monday – Friday during the following hours:
    10am – 2pm
     

    If you are calling outwith these hours please leave us a message with your contact details and the nature of your enquiry and we will get back to you as soon as we can.

    If you aren’t able to complain yourself, you can ask someone to register a complaint and act on your behalf.

    Letter
    It takes longer to reply by letter. However, if you prefer to write, please send your letter to the address below.

    STV Enquiries
    STV
    Pacific Quay
    Glasgow
    G51 1PQ


    What we’ll do
    Our aim is to solve any problem to your complete satisfaction, and our enquiries team will try to do this as quickly as possible, or within 10 working days. Please note that if the complaint is complex it may take a little longer to resolve.  If the complaint is of the complex nature we’ll try to keep you regularly updated on its progress.

    If you’re still not happy….
     

Broadcasting services are regulated by: Advertisements are regulated by:
Ofcom
Riverside House
2a Southwark Brige Road
London
SE1 9HA
ASA
Advertising Standards Authority
Mid City Place
71 High Holborn
London
WC1V 6QT

Premium Rate Services are regulated by: Television on-demand services are regulated by:
Phonepay Plus
Industry Support and Policy Team,
Clove Building
4 Maguire Street
London
SE1 2NQ
The Authority for Television On Demand (ATVOD)
27 Sheet Street
Windsor
Berkshire
SL4 1BN

Alternative Formats:
This document is available in alternative formats such as Braille, large print and Audio CD.  If you require any of these alternative formats please ask when requesting the document and we will arrange to send a copy to you

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